Higher Education courses at Newbury College are accredited by the Quality Assurance Agency for Higher Education, the independent agency in the UK, established to safeguard standards and improve the quality of UK higher education.
We are continually monitoring the quality of our courses to ensure they meet both the high standards set by the QAA and those set by ourselves. We actively seek feedback to develop and improve our Higher Education provision and welcome any comments or suggestions from students, parents, employers and other stakeholders.
We aim to deal with all legitimate complaints in a fair, prompt and objective manner. Complaints will be dealt with without recrimination and students will not be disadvantaged by raising a complaint. We are unable to accept anonymous complaints, however all information is kept in strict confidence, shared only on a need-to-know basis.
We also fully subscribe to the Consumer Rights Bill, enforced by the Office of the Independent Adjudicator. The Consumer Rights Bill was amended in 2015 to protect the interest of students handling unresolved complaints in higher education.
To make a complaint about any aspect of the Higher Education provision at Newbury College, please contact us using the form below. If you are not happy with how your complaint has been handled, please visit oiahe.gov.uk