• business accountancy management

Business, Accountancy and Management

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Enhance your communication skills to help you become more effective in your interactions with others. By increasing your understanding of key communication skills and how NLP techniques can be applied, this workshop is designed to give you a greater sense of your own self-awareness, improve your ability to influence others, gaining their co-operation through building rapport and improving working relationships.

Course Content

  • What is communication and what are the key skills?
  • What is neuro linguistic programming and how does it help?
    • Who do you need to influence and how do you set compelling outcomes?
    • Understanding key preferences in communication and how these can be used for motivation, persuasion and influence using NLP techniques
  • Identifying behaviour patterns and how to change them
    • Coaching others to remove the barriers that sabotage their motivation
    • Changing your non-resourceful states into resourceful ones

As a result of attending this workshop, you will develop methods to:

  • Influence others by understanding their reasoning
  • Identify your personal styles and the impact on others
    • Build effective working relationships by understanding individual perceptions
    • Build strategies to positively impact on others, improve interactions with others and increase your self-confidence
    • Use practical methods to reduce stress in yourself and others
    • Understand how to manage frustration and anger in yourself and others and achieve win/win outcomes

Entry Requirements

There are no formal entry requirements of this course.


This course would benefit all managers and staff working in teams or with internal and external customers.


A certificate of attendance is awarded.


The workshop will be a participative and practical workshop, involving working in small groups, case studies and activities, plus action planning for using the new skills in the workplace.

Home Study

This is a one-day course and no home study will be required. Delegates are however encouraged to continue practicing the skills they learn and put them into practice.

Work Placement

Work placement is not included on this programme.


This course forms part of a wider management and personal development suite of workshops. Additional Management courses offered: - People Management - New to Management - Managing Difficult People and Challenging Situations - Building High Performance Teams Through Coaching - Delivering Motivational Appraisals - Developing Leadership and Management Skills for the 21st Century - Building Better Relationships Through Assertiveness - Managing Conflict Through Building Emotional Intelligence - Time Management - Communicating for Influence using NLP (Neuro-linguistic programming) - Presentation Skills - Delivering Excellence in Customer Service

Fees and Additional Costs

There are no additional costs associated with this course.

Additional Information

BDT19209 192002 23/06/2020 23/06/2020 09:30 - 17:00 £250.00
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*Terms and conditions apply. The fees stated on this website are for guidance purposes only and should be checked before enrolment. Unless otherwise stated, fees shown are for tuition only, over one term (Community Learning courses) or one academic year. Where a course is longer than one academic year, the fees stated are for the first year, and the cost of the second or subsequent years will be discussed at interview. For details of fee remission for students over 19 click here. If you think you may be entitled to a concession or fee remission, or you would like more information on the additional costs associated with your chosen course, please contact us on 01635 845000 or email info@newbury-college.co.uk.

Course fee information



Level 2
Level 3
Workforce Development
Higher Education
Distance Learning
Level 2
Level 3
Workforce Development
Higher Education
Distance Learning

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